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Description:
Provide
hands-on technical support and maintenance of standard hardware and
software technologies for desktop, laptop, and system management
platforms. Support clients IT infrastructure, participate in technical
projects and log, track, and communicate support issues.
Install, repair, upgrade,
PC's, Laptops, and Servers. Troubleshoot
software and hardware failures and identify network problems. Support end
users via sites visits, phone, email, and various other methods.
Significant level of client and internal interaction.
Collaborate with
Liberty
Computing
Center
internal IT team as needed.
Must be able to travel to
and work from clients locations. (
New York City
Metro Area)
Position duties include,
but are not limited to the following:
- Troubleshooting
and problem solving.
- Network
engineering.
- Install,
repair, and configure, computers, networks, servers, wires, modems,
routers, switches, hard drives, printers, software, drivers and the
like.
- Perform
software and hardware upgrades.
- Monitor
computer alarms and status.
- Manage
schedule system outages.
- Manage
special internal and external requests for technology resources.
- Perform
data backup.
- Research
and recommend products.
- Participate
in on call schedule.
- Prepare
and disseminate systems status and recommendation reports.
- Inventory
and track software, hardware, and user licenses.
- Enter
and maintain information in database.
- Log
all customer interactions in ticket tracking system.
- Regularly
contribute to and update the corporate knowledge base.
- Provide
support and training to clients.
- Learn
clients' needs and provide technical direction.
- Liaison
between clients and other technical vendors.
Skills:
- Excellent
customer service skills are essential.
- Able
to work and plan independently.
- Outstanding
verbal and written communications skills.
- Expert
knowledge of Windows XP, Windows Server, Remote support, and MS Office
Suite.
- Expert
knowledge of Internet protocols, IP addressing, and DHCP.
- Knowledge
of databases development desired.
- SQL,
PHP, and CGI knowledge is a plus.
Requirements:
- AAS
in Computer Science or College Student with 50%+ credit toward a BS in
Computer Science.
- 2
years of hands-on troubleshooting and support experience.
- Candidate
must be willing to go through a full criminal background investigation
and random drug testing.
How to apply:
Send resume and cover letter to:
Attn: H/R #
812
Liberty
Computing Center, Inc.
P.O. Box
320
Brooklyn
,
NY
11215
***Please no email and no
calls.
Hours:
9 am - 5 pm. Two days per week. (flexible)
Start:
Jan. 2009
Location:
New York Metro Area (various client location)
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